{
  "page": {
    "id": "5dgpv8wyfjx0",
    "name": "Dispel",
    "url": "https://status.dispel.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"https://dashboard.dispel.io","created_at":"2024-03-15T12:11:23.138-04:00","updated_at":"2024-03-15T12:11:23.138-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"kpprs1cx2c6z","group_id":null,"page_id":"5dgpv8wyfjx0","components":["fjblm1fcpy13","787hw7z19184","znlzxrv234mf","jwr5rc5rr5c3"]},{"status":"operational","name":"https://app.dispel.com/","created_at":"2024-03-15T12:16:02.335-04:00","updated_at":"2026-07-13T20:58:53.714-04:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"vhxx9kwgyqkw","group_id":null,"page_id":"5dgpv8wyfjx0","components":["1gbtc7pnbx1w","g7fs0n5v42kg","xd291f777fhr"]},{"status":"operational","name":"Dashboard","created_at":"2024-03-15T12:12:50.129-04:00","updated_at":"2026-07-02T21:44:16.275-04:00","position":8,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"vs9qcm1vdfpv","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"Virtual Desktops","created_at":"2024-03-15T12:13:39.603-04:00","updated_at":"2026-04-24T20:41:21.365-04:00","position":9,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"41c4pp3rtc7d","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"Enclaves","created_at":"2024-03-15T12:15:09.866-04:00","updated_at":"2024-03-15T12:15:09.866-04:00","position":10,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"7zxbjjq99qbz","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-east-1","created_at":"2025-10-20T17:21:53.099-04:00","updated_at":"2026-09-21T20:33:49.968-04:00","position":11,"description":null,"showcase":false,"start_date":null,"id":"70wdgjgdrd7y","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-east-2","created_at":"2025-10-20T17:21:54.228-04:00","updated_at":"2025-10-20T17:21:54.228-04:00","position":12,"description":null,"showcase":false,"start_date":null,"id":"xnvfjjtlmq6h","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-gov-east-1","created_at":"2025-10-20T17:21:55.628-04:00","updated_at":"2025-10-28T15:02:42.104-04:00","position":13,"description":null,"showcase":false,"start_date":null,"id":"5m0cvnqmsc4y","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-gov-west-1","created_at":"2025-10-20T17:21:56.348-04:00","updated_at":"2025-10-28T15:02:52.269-04:00","position":14,"description":null,"showcase":false,"start_date":null,"id":"q1nl8vg06q5s","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-west-1","created_at":"2025-10-20T17:21:57.259-04:00","updated_at":"2025-10-20T17:21:57.259-04:00","position":15,"description":null,"showcase":false,"start_date":null,"id":"1fhtl1x0wzjk","group_id":null,"page_id":"5dgpv8wyfjx0"},{"status":"operational","name":"AWS ec2-us-west-2","created_at":"2025-10-20T17:21:58.113-04:00","updated_at":"2026-07-24T09:04:34.059-04:00","position":16,"description":null,"showcase":false,"start_date":null,"id":"lyt0yp04fvsk","group_id":null,"page_id":"5dgpv8wyfjx0"}],
  "incidents": [{"name":"Browser Connect Connections Might be Failing","status":"resolved","created_at":"2026-07-02T20:41:05.906-04:00","updated_at":"2026-07-09T17:38:35.612-04:00","monitoring_at":"2026-07-02T21:44:16.307-04:00","resolved_at":"2026-07-09T17:38:35.595-04:00","impact":"minor","shortlink":"https://stspg.io/zzcnth2hvpfj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-02T20:41:05.899-04:00","reminder_intervals":"[]","id":"pys2qkl35bd9","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-07-09T17:38:35.595-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-09T17:38:35.595-04:00","display_at":"2026-07-09T17:38:35.595-04:00","deliver_notifications":false,"tweet_id":null,"id":"bvh5kt4cytf7","incident_id":"pys2qkl35bd9","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented, and we are currently monitoring connections for service restoration.","created_at":"2026-07-02T21:44:16.307-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T21:44:16.307-04:00","display_at":"2026-07-02T21:44:16.307-04:00","deliver_notifications":true,"tweet_id":null,"id":"v99qj06m7t18","incident_id":"pys2qkl35bd9","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We see Browser Connect connections failing to establish in some of our environments. Teams have identified the source of the issue and are working on remediation.","created_at":"2026-07-02T20:41:05.965-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-02T20:41:05.965-04:00","display_at":"2026-07-02T20:41:05.965-04:00","deliver_notifications":false,"tweet_id":null,"id":"4mf7ypkq2jjc","incident_id":"pys2qkl35bd9","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2024-03-15T12:12:50.129-04:00","updated_at":"2026-07-02T21:44:16.275-04:00","position":8,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"vs9qcm1vdfpv","page_id":"5dgpv8wyfjx0","group_id":null}]},{"name":"Dashboard is not loading for some users","status":"resolved","created_at":"2026-06-16T12:05:18.025-04:00","updated_at":"2026-06-16T13:58:40.449-04:00","monitoring_at":"2026-06-16T13:03:18.651-04:00","resolved_at":"2026-06-16T13:58:40.434-04:00","impact":"major","shortlink":"https://stspg.io/ghg16q0mykb4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-16T12:05:18.016-04:00","reminder_intervals":null,"id":"gb33xr9wyrdr","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"Dashboard is operational and stable. Please reach out to your Dispel support lines if you experience any further issues.","created_at":"2026-06-16T13:58:40.434-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T13:58:40.434-04:00","display_at":"2026-06-16T13:58:40.434-04:00","deliver_notifications":true,"tweet_id":null,"id":"g5cfjrt64dzj","incident_id":"gb33xr9wyrdr","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented. If you are still experiencing issues, please clear your browser cache or attempt in an incognito browser. Our teams are monitoring for full resolution and restoration.","created_at":"2026-06-16T13:03:18.651-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T13:03:18.651-04:00","display_at":"2026-06-16T13:03:18.651-04:00","deliver_notifications":true,"tweet_id":null,"id":"2b5wntfnwr0y","incident_id":"gb33xr9wyrdr","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-06-16T12:05:49.073-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T12:05:49.073-04:00","display_at":"2026-06-16T12:05:49.073-04:00","deliver_notifications":true,"tweet_id":null,"id":"016f4yt9dzny","incident_id":"gb33xr9wyrdr","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"partial_outage"}]},{"status":"investigating","body":"We are aware that the dashboard.dispel.io platform is failing to load for some users. Teams are actively investigating this issue.","created_at":"2026-06-16T12:05:18.071-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-16T12:05:18.071-04:00","display_at":"2026-06-16T12:05:18.071-04:00","deliver_notifications":true,"tweet_id":null,"id":"y33dc3gdkc7v","incident_id":"gb33xr9wyrdr","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2023-07-13T11:04:05.066-04:00","updated_at":"2026-06-16T13:03:18.614-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-03-31T00:00:00.000-04:00","id":"fjblm1fcpy13","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]},{"name":"Azure Service Impacting Virtual Desktops","status":"resolved","created_at":"2026-04-24T15:25:29.000-04:00","updated_at":"2026-04-24T20:41:21.410-04:00","monitoring_at":"2026-04-24T15:26:52.436-04:00","resolved_at":"2026-04-24T20:41:21.394-04:00","impact":"minor","shortlink":"https://stspg.io/lhwn57spgt01","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-24T15:25:29.000-04:00","reminder_intervals":null,"id":"9ht3gvf2fx2s","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"Azure has reported restoration of services and is monitoring recovery. Virtual desktop capabilities should be fully restored.","created_at":"2026-04-24T20:41:21.394-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T20:41:21.394-04:00","display_at":"2026-04-24T20:41:21.394-04:00","deliver_notifications":true,"tweet_id":null,"id":"r059gy4hcbjt","incident_id":"9ht3gvf2fx2s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor Azure's updates to restore data center functionality, and therefore virtual desktop functionality.","created_at":"2026-04-24T16:44:00.687-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T16:44:00.687-04:00","display_at":"2026-04-24T16:44:00.687-04:00","deliver_notifications":true,"tweet_id":null,"id":"m8dm2jk38281","incident_id":"9ht3gvf2fx2s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"We are monitoring the situation with Azure and will provide updates of service restoration as soon as possible.","created_at":"2026-04-24T15:26:52.436-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T15:26:52.436-04:00","display_at":"2026-04-24T15:26:52.436-04:00","deliver_notifications":true,"tweet_id":null,"id":"jlph50qmrmdd","incident_id":"9ht3gvf2fx2s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"Microsoft Azure is currently experiencing some failures and delays for resources in the East US Region. This may impact the availability of virtual desktops hosted in the impacted US datacenters.\n\nFor more information, please refer to Azure's status page at https://azure.status.microsoft/en-us/status","created_at":"2026-04-24T15:25:29.417-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-24T15:26:12.018-04:00","display_at":"2026-04-24T15:25:29.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"4hkhfp954tx2","incident_id":"9ht3gvf2fx2s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtual Desktops","created_at":"2024-03-15T12:13:39.603-04:00","updated_at":"2026-04-24T20:41:21.365-04:00","position":9,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"41c4pp3rtc7d","page_id":"5dgpv8wyfjx0","group_id":null}]},{"name":"Backend Engine Experiencing Degraded Performance","status":"resolved","created_at":"2026-03-15T15:02:59.000-04:00","updated_at":"2026-03-15T19:44:15.634-04:00","monitoring_at":"2026-03-15T18:26:21.489-04:00","resolved_at":"2026-03-15T19:44:15.615-04:00","impact":"minor","shortlink":"https://stspg.io/68byfvzqmpwq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-15T15:02:59.000-04:00","reminder_intervals":null,"id":"v5xv0tvlqz9s","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"Virtual desktop functionality should be restored across all customers. Please reach out to Dispel Support if you experience any further issues.","created_at":"2026-03-15T19:44:15.615-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-15T19:44:15.615-04:00","display_at":"2026-03-15T19:44:15.615-04:00","deliver_notifications":true,"tweet_id":null,"id":"ykc7k38hymj5","incident_id":"v5xv0tvlqz9s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are seeing the rate of job success return back to expected levels. We are actively monitoring the situation until all customers are re-stabilized.","created_at":"2026-03-15T18:26:21.489-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-15T18:26:21.489-04:00","display_at":"2026-03-15T18:26:21.489-04:00","deliver_notifications":true,"tweet_id":null,"id":"87kw908s6hjr","incident_id":"v5xv0tvlqz9s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified, and a fix is currently being implemented. We will continue to provide updates as performance is restored.","created_at":"2026-03-15T17:56:48.850-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-15T17:56:48.850-04:00","display_at":"2026-03-15T17:56:48.850-04:00","deliver_notifications":true,"tweet_id":null,"id":"63dpwkr0tm30","incident_id":"v5xv0tvlqz9s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-03-15T16:51:26.597-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-15T16:51:26.597-04:00","display_at":"2026-03-15T16:51:26.597-04:00","deliver_notifications":true,"tweet_id":null,"id":"fky3szqwdmzk","incident_id":"v5xv0tvlqz9s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating an issue wherein our backend engine is experiencing sporadically degraded performance. This should not impact already existing connections, but could lead to new connections having trouble forming for some users, especially through virtual desktops.","created_at":"2026-03-15T15:02:59.966-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-15T16:51:23.855-04:00","display_at":"2026-03-15T15:02:59.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"rqw46nhqmt75","incident_id":"v5xv0tvlqz9s","custom_tweet":null,"affected_components":[{"code":"41c4pp3rtc7d","name":"Virtual Desktops","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtual Desktops","created_at":"2024-03-15T12:13:39.603-04:00","updated_at":"2026-04-24T20:41:21.365-04:00","position":9,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"41c4pp3rtc7d","page_id":"5dgpv8wyfjx0","group_id":null}]},{"name":"Some users are unable to connect with Client Application","status":"resolved","created_at":"2025-10-28T13:57:53.607-04:00","updated_at":"2025-10-28T14:59:51.762-04:00","monitoring_at":"2025-10-28T14:33:23.023-04:00","resolved_at":"2025-10-28T14:59:51.744-04:00","impact":"minor","shortlink":"https://stspg.io/h0hm6kq533xg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-28T13:57:53.599-04:00","reminder_intervals":null,"id":"vpl13ljrhxvp","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"A structural change to an API endpoint was causing the client application to search for data that was no longer present. This has been remediated.","created_at":"2025-10-28T14:59:51.744-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-28T14:59:51.744-04:00","display_at":"2025-10-28T14:59:51.744-04:00","deliver_notifications":true,"tweet_id":null,"id":"3dpvmybwb93y","incident_id":"vpl13ljrhxvp","custom_tweet":null,"affected_components":[{"code":"jwr5rc5rr5c3","name":"https://dashboard.dispel.io - Applications (iOS, macOS, Windows)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and connections are now restored. We are proceeding with root cause analysis.","created_at":"2025-10-28T14:33:23.023-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-28T14:33:23.023-04:00","display_at":"2025-10-28T14:33:23.023-04:00","deliver_notifications":true,"tweet_id":null,"id":"26hrj5dlx2n8","incident_id":"vpl13ljrhxvp","custom_tweet":null,"affected_components":[{"code":"jwr5rc5rr5c3","name":"https://dashboard.dispel.io - Applications (iOS, macOS, Windows)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the issue, and are working on remediation methods. We will provide an update within the next 30 minutes.","created_at":"2025-10-28T14:10:29.322-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-28T14:10:29.322-04:00","display_at":"2025-10-28T14:10:29.322-04:00","deliver_notifications":true,"tweet_id":null,"id":"pgpqzb4ky7fg","incident_id":"vpl13ljrhxvp","custom_tweet":null,"affected_components":[{"code":"jwr5rc5rr5c3","name":"https://dashboard.dispel.io - Applications (iOS, macOS, Windows)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are actively investigating an issue where certain users are unable to connect via the client application. We will send and update within 30 minutes.","created_at":"2025-10-28T13:57:53.694-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-28T13:57:53.694-04:00","display_at":"2025-10-28T13:57:53.694-04:00","deliver_notifications":true,"tweet_id":null,"id":"cl8bxfrpxspw","incident_id":"vpl13ljrhxvp","custom_tweet":null,"affected_components":[{"code":"jwr5rc5rr5c3","name":"https://dashboard.dispel.io - Applications (iOS, macOS, Windows)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Applications (iOS, macOS, Windows)","created_at":"2024-06-04T08:15:13.207-04:00","updated_at":"2025-10-28T14:33:22.982-04:00","position":4,"description":null,"showcase":true,"start_date":"2024-06-04T00:00:00.000-04:00","id":"jwr5rc5rr5c3","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]},{"name":"Dashboards loading issues","status":"resolved","created_at":"2025-10-20T15:58:24.764-04:00","updated_at":"2025-10-20T21:50:06.175-04:00","monitoring_at":null,"resolved_at":"2025-10-20T21:50:06.154-04:00","impact":"major","shortlink":"https://stspg.io/cnp71sqxfqgr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T15:58:24.759-04:00","reminder_intervals":null,"id":"v48jhr5jzgzj","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"Stabilizing workarounds have been implemented across all environments. Our teams will be monitoring the service status of our dependency technologies, but our environments should not be experiencing any further disruptions.","created_at":"2025-10-20T21:50:06.154-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T21:50:06.154-04:00","display_at":"2025-10-20T21:50:06.154-04:00","deliver_notifications":true,"tweet_id":null,"id":"xwznx7g5ntht","incident_id":"v48jhr5jzgzj","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Although our service dependencies are still experiencing degraded performance, workarounds have been identified and implemented across all environments. \n\nDashboards should be operational, but may experience periodically degraded performance.\n\nOur teams are still working on monitoring our service dependency statuses, as well as implementing additional resiliency factors.","created_at":"2025-10-20T20:35:40.768-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T20:35:40.768-04:00","display_at":"2025-10-20T20:35:40.768-04:00","deliver_notifications":true,"tweet_id":null,"id":"pvdhgk2cjvqd","incident_id":"v48jhr5jzgzj","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to monitor all environments and the issues in them. Although AWS is now reporting resolved, our other AWS-based dependencies are still reporting degraded service, which in turn is causing degraded service of the Dispel platform.","created_at":"2025-10-20T19:46:35.756-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T19:46:35.756-04:00","display_at":"2025-10-20T19:46:35.756-04:00","deliver_notifications":true,"tweet_id":null,"id":"2s6nj5x0d8dz","incident_id":"v48jhr5jzgzj","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"AWS has posted service status as Resolved. The Dispel team is actively undergoing service recovery actions to ensure full recovery of the platform.","created_at":"2025-10-20T19:15:28.698-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T19:15:28.698-04:00","display_at":"2025-10-20T19:15:28.698-04:00","deliver_notifications":true,"tweet_id":null,"id":"4jjb1lx24q9h","incident_id":"v48jhr5jzgzj","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Due to the Amazon AWS outage, there is currently an issue with dashboards when trying to sign in or load in data.\n\nExisting connections from Virtual Desktops and Applications should remain unaffected.\n\nPlease see https://health.aws.amazon.com/health/status for an ETA of resolution.","created_at":"2025-10-20T15:58:24.839-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:58:24.839-04:00","display_at":"2025-10-20T15:58:24.839-04:00","deliver_notifications":true,"tweet_id":null,"id":"bszggb2w475v","incident_id":"v48jhr5jzgzj","custom_tweet":null,"affected_components":[{"code":"vs9qcm1vdfpv","name":"Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2024-03-15T12:12:50.129-04:00","updated_at":"2026-07-02T21:44:16.275-04:00","position":8,"description":null,"showcase":true,"start_date":"2024-03-15T00:00:00.000-04:00","id":"vs9qcm1vdfpv","page_id":"5dgpv8wyfjx0","group_id":null}]},{"name":"SSO failures","status":"resolved","created_at":"2025-06-23T22:36:50.922-04:00","updated_at":"2025-06-23T23:11:41.447-04:00","monitoring_at":"2025-06-23T22:50:15.311-04:00","resolved_at":"2025-06-23T22:59:35.523-04:00","impact":"minor","shortlink":"https://stspg.io/xlzsvqv9hmnl","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-23T22:36:50.913-04:00","reminder_intervals":null,"id":"b3r3yhx712kl","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"This incident has been resolved. The worker queue has been restored and all jobs are processing normally.","created_at":"2025-06-23T22:59:35.523-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-23T22:59:35.523-04:00","display_at":"2025-06-23T22:59:35.523-04:00","deliver_notifications":true,"tweet_id":null,"id":"l4yhnvmph7jz","incident_id":"b3r3yhx712kl","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the environment.","created_at":"2025-06-23T22:50:15.311-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-23T22:50:15.311-04:00","display_at":"2025-06-23T22:50:15.311-04:00","deliver_notifications":true,"tweet_id":null,"id":"zn7t2dj84jxn","incident_id":"b3r3yhx712kl","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"A build up of requests in one customer's environment has been identified as the cause of localized SSO errors. No other customers are impacted.","created_at":"2025-06-23T22:49:27.339-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-23T22:55:49.096-04:00","display_at":"2025-06-23T22:49:27.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"00773348mmqm","incident_id":"b3r3yhx712kl","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are aware that SSO may not be working for some domains in the APAC region. We are investigating the issue now.","created_at":"2025-06-23T22:36:51.003-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-23T22:36:51.003-04:00","display_at":"2025-06-23T22:36:51.003-04:00","deliver_notifications":true,"tweet_id":null,"id":"v6519cmk51rs","incident_id":"b3r3yhx712kl","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":"# Incident Report\n\nAt 2:16 AM Tuesday, Coordinated Universal Time \\(UTC\\), we received notifications of SSO failures.\n\nAt 2:38 AM UTC we identified the cause. A worker queue processing job requests encountered a combination of a failed job and a high level of requests. While the failed job was clearing, the volume of requests created a processing delay. This was isolated to a single customer’s job queue and did not impact any other customers.\n\nAt 2:42 UTC we cleared the failed job and resumed request processing. We confirmed logins were restored for the customer, and monitored to ensure the queue completed all outstanding tasks.\n\nWe apologize for the inconvenience. Our team is reviewing working task clearing at high volume moments to mitigate future events such as this.","postmortem_body_last_updated_at":"2025-06-23T23:11:41.433-04:00","postmortem_ignored":false,"postmortem_published_at":"2025-06-23T23:11:41.433-04:00","postmortem_notified_subscribers":true,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2023-07-13T11:04:05.066-04:00","updated_at":"2026-06-16T13:03:18.614-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-03-31T00:00:00.000-04:00","id":"fjblm1fcpy13","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]},{"name":"Notice: Bastion Connectivity Issues","status":"resolved","created_at":"2024-12-17T18:45:09.986-05:00","updated_at":"2024-12-17T23:15:59.019-05:00","monitoring_at":null,"resolved_at":"2024-12-17T23:15:59.006-05:00","impact":"minor","shortlink":"https://stspg.io/qqhp7j2wt286","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-12-17T18:45:09.978-05:00","reminder_intervals":"[]","id":"l12n2jf46j0r","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"The component is stable and a longer term update is being worked on for next release.","created_at":"2024-12-17T23:15:59.006-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-17T23:15:59.006-05:00","display_at":"2024-12-17T23:15:59.006-05:00","deliver_notifications":true,"tweet_id":null,"id":"6300qvk3qnnj","incident_id":"l12n2jf46j0r","custom_tweet":null,"affected_components":[{"code":"787hw7z19184","name":"https://dashboard.dispel.io - Virtual Desktops","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2024-12-17T23:15:33.556-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-17T23:15:33.556-05:00","display_at":"2024-12-17T23:15:33.556-05:00","deliver_notifications":true,"tweet_id":null,"id":"pfshs6nsdj45","incident_id":"l12n2jf46j0r","custom_tweet":null,"affected_components":[{"code":"787hw7z19184","name":"https://dashboard.dispel.io - Virtual Desktops","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are aware of an issue affecting browser-based connections to Bastion. This is a performance issue with Microsoft's Bastion product, and has been reported to Microsoft. We are actively working towards a resolution for stability of our customers in the meantime. If you are experiencing this issue or need alternative connection options, please contact us at support@dispel.io.","created_at":"2024-12-17T18:45:10.069-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-12-17T18:45:10.069-05:00","display_at":"2024-12-17T18:45:10.069-05:00","deliver_notifications":false,"tweet_id":null,"id":"1r7ynpjr9lt1","incident_id":"l12n2jf46j0r","custom_tweet":null,"affected_components":[{"code":"787hw7z19184","name":"https://dashboard.dispel.io - Virtual Desktops","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtual Desktops","created_at":"2023-07-13T11:05:32.802-04:00","updated_at":"2024-12-17T23:15:33.528-05:00","position":2,"description":null,"showcase":true,"start_date":"2023-03-31T00:00:00.000-04:00","id":"787hw7z19184","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]},{"name":"Infrastructure reservation sessions may be affected","status":"resolved","created_at":"2024-11-05T13:35:11.088-05:00","updated_at":"2024-11-05T15:20:34.832-05:00","monitoring_at":null,"resolved_at":"2024-11-05T15:20:34.811-05:00","impact":"minor","shortlink":"https://stspg.io/347y0qfm314d","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-05T13:35:11.079-05:00","reminder_intervals":null,"id":"5t340z70lntg","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"All virtual desktops restored.","created_at":"2024-11-05T15:20:34.811-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-05T15:20:34.811-05:00","display_at":"2024-11-05T15:20:34.811-05:00","deliver_notifications":true,"tweet_id":null,"id":"2xwh45fk0fhg","incident_id":"5t340z70lntg","custom_tweet":null,"affected_components":[{"code":"787hw7z19184","name":"https://dashboard.dispel.io - Virtual Desktops","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"There are a few users whose virtual desktop sessions may be impacted as a result of the prior restoration. Dispel teams are currently monitoring and reaching out to impacted users.","created_at":"2024-11-05T13:35:11.178-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-05T13:35:11.178-05:00","display_at":"2024-11-05T13:35:11.178-05:00","deliver_notifications":false,"tweet_id":null,"id":"3v8x6rggpc3r","incident_id":"5t340z70lntg","custom_tweet":null,"affected_components":[{"code":"787hw7z19184","name":"https://dashboard.dispel.io - Virtual Desktops","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Virtual Desktops","created_at":"2023-07-13T11:05:32.802-04:00","updated_at":"2024-12-17T23:15:33.528-05:00","position":2,"description":null,"showcase":true,"start_date":"2023-03-31T00:00:00.000-04:00","id":"787hw7z19184","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]},{"name":"Dashboard data loading issues","status":"resolved","created_at":"2024-11-05T12:00:26.263-05:00","updated_at":"2024-11-05T12:35:53.525-05:00","monitoring_at":"2024-11-05T12:29:18.886-05:00","resolved_at":"2024-11-05T12:35:53.506-05:00","impact":"major","shortlink":"https://stspg.io/j7pkr2fs2hcr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-05T12:00:26.256-05:00","reminder_intervals":null,"id":"ll8ywqbjw3bk","page_id":"5dgpv8wyfjx0","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and dashboard is now fully operational.","created_at":"2024-11-05T12:35:53.506-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-05T12:35:53.506-05:00","display_at":"2024-11-05T12:35:53.506-05:00","deliver_notifications":true,"tweet_id":null,"id":"3b2mfm4725fq","incident_id":"ll8ywqbjw3bk","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2024-11-05T12:29:18.886-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-05T12:29:18.886-05:00","display_at":"2024-11-05T12:29:18.886-05:00","deliver_notifications":true,"tweet_id":null,"id":"yk84ncxkyxtf","incident_id":"ll8ywqbjw3bk","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"There is currently an issue with dashboard.dispel.io when trying to load in data. Dispel's engineering teams are actively working to resolve this issue.\n\nExisting connections from Virtual Desktops and Applications should remain unaffected.","created_at":"2024-11-05T12:00:26.332-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-05T12:00:26.332-05:00","display_at":"2024-11-05T12:00:26.332-05:00","deliver_notifications":false,"tweet_id":null,"id":"bfvhk0h4bs4k","incident_id":"ll8ywqbjw3bk","custom_tweet":null,"affected_components":[{"code":"fjblm1fcpy13","name":"https://dashboard.dispel.io - Dashboard","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2023-07-13T11:04:05.066-04:00","updated_at":"2026-06-16T13:03:18.614-04:00","position":1,"description":null,"showcase":true,"start_date":"2023-03-31T00:00:00.000-04:00","id":"fjblm1fcpy13","page_id":"5dgpv8wyfjx0","group_id":"kpprs1cx2c6z"}]}]
}